Privacy Policy

1. Information We Collect

Information you give us

• Account information: name, email address, company name, and password. Passwords are stored in encrypted form, and we cannot see them.
• Your Company’s data: assets, equipment details, work orders, maintenance procedures, notes, photos, and files that your users enter or upload.
• Billing information: your plan, billing name, and billing address. Card payments are handled by Stripe. We do not see or store your full card number.
• Support communications: anything you send us by email or through the Service.

Information collected automatically

• Usage and technical information: IP address, browser and device type, pages visited, and the dates and times of logins and activity. We use this for security, troubleshooting, and improving the Service.
• Cookies: we use cookies that are necessary to keep you logged in and the Service working. We do not use advertising or tracking cookies.
• Website analytics: on our public pages only — the homepage, pricing, sign-up, sign-in, the password reset pages, the page shown after checkout, Terms of Service, and this Privacy Policy — we use Vercel Web Analytics to count page visits so we can see which pages people find useful. Only the page address is recorded, never anything after it, so a link from one of our emails or from checkout cannot pass anything on. It is cookieless, it does not follow you to other websites, and it does not build a profile of you. We do not run analytics on any page inside your account.

2. How We Use Information

We use information to:

• provide, operate, and maintain the Service;
• create and secure accounts;
• process payments and manage subscriptions;
• respond to support requests and provide onboarding help;
• send service messages, such as billing notices, security alerts, and changes to our Terms;
• track referral and promo codes used at signup;
• detect and prevent fraud, abuse, and security problems; and
• improve the Service.

We do not sell your information. We do not use Your Company’s data for advertising.

3. How Information Is Shared

We share information only as follows:

• Service providers who help us run the Service, only as needed for that purpose:
  • Supabase (database, login, and file storage)
  • Vercel (hosting and public-page website analytics)
  • Stripe (payment processing)
  • Resend (sending account and notification emails)
  • Sentry (error monitoring and diagnostics)
  • Microsoft (business email)
• Within your Company: users and administrators in your Company can see the Company’s data, according to their role.
• Referral partners: if you sign up with a referral code, we may tell that partner that the code was used and which plan was purchased. We do not share Your Company’s data with them.
• Legal reasons: we may share information if required by law, subpoena, or court order, or when needed to protect our rights, our users, or the public.
• Business transfers: if our business is sold or merged, information may transfer to the new owner under this Policy.

4. Access by Fleet Plus USA Staff

Our platform administrators can access account and Company data only when needed to provide support, fix problems, maintain security, or comply with the law. This access is limited to authorized staff. We do not log in as your users.

5. Data Separation and Security

Each Company’s data is kept logically separate from other Companies’ data. We use reasonable safeguards to protect information, including encrypted connections (HTTPS), encrypted password storage, and role-based access.

No system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a security breach that affects your information, we will notify you as required by law.

6. Data Retention and Deletion

We keep your information while your account is active.

Administrators can export Your Company’s data at any time from Settings. After cancellation or termination you may export it for 30 days, after which we will delete or anonymize it within 60 days.

There are two exceptions:

• We may keep billing records and other information that we are required by law to keep.
• Copies in backups may remain for a limited time until those backups expire.

7. Your Choices and Rights

• Access and correction: you can view and update most information directly in the Service.
• Export and deletion: administrators can export Your Company’s data from Settings at any time, or request deletion by contacting support@fleetplususa.com.
• Emails: you may opt out of non-essential emails. You cannot opt out of service messages, such as billing and security notices, while you have an active account.
• State privacy rights: depending on where you live, you may have additional rights under your state’s law. To make a request, contact support@fleetplususa.com. We will respond as required by applicable law.

8. Children

The Service is intended for businesses and adults. It is not directed to children under 18, and we do not knowingly collect information from them.

9. Location of Data

The Service is operated in the United States. Information is stored and processed in the United States.

10. Changes to This Policy

We may update this Policy. If we make material changes, we will notify Company administrators by email or in the app at least 15 days before the changes take effect. The “Last updated” date shows when this Policy last changed.

11. Contact Us

North Prairie LLC d/b/a Fleet Plus USA
2310 SE Delaware Ave, Ste G No. 151, Ankeny, IA 50021
support@fleetplususa.com